They call once — and move on.
ESL programs lose 40–60% of inquiries because calls come in:
-After office hours
-In languages staff don’t speak
-When admissions teams are busy or understaffed
GlobalReach ensures every call is answered, understood, and captured — automatically.
7:15AM
Your office is closed.
A student calls — From Seoul, South Korea
GlobalReach answers in Korean.
The student asks about programs and F-1 process.
The AI answer and captures their information.
45 seconds later, your admissions team receives the full lead and transcript.
From the Founder
Before building GlobalReach, I worked as an Admissions Manager for the Vietnamese Department at a U.S. ESL school, where I handled international student inquiries daily.
I saw firsthand how many qualified students were lost simply because calls came in after hours or in another language — especially from Vietnam, Korea, and Latin America.
GlobalReach was built from that experience, to help ESL programs capture every serious inquiry without adding staff or missing calls.
Built by former ESL admissions staff — not a call center.
GlobalReach automatically detects and responds in the caller’s language.
All plans include 5 optimized primary languages that you can choose with custom greetings and flows.
In addition, GlobalReach can handle 50+ additional languages on request, including Portuguese, Japanese, Arabic, French, German, Thai, Hindi, and more — without restarting the call.
Callers can switch languages naturally within the same conversation.
Nothing changes on your end.
If you cancel, GlobalReach stops answering calls and your phone system returns to its normal behavior. There is no downtime or disruption.
Yes. GlobalReach is designed for efficiency.
Calls are guided to stay concise (typically 4–6 minutes), and you can monitor usage with alerts before reaching plan limits.
No.
GlobalReach provides general admissions information and collects student interest. All visa and enrollment decisions remain with your admissions team.
The AI handles accents very well across all supported languages. It's trained on millions of diverse conversations and successfully manages 95%+ of calls, including regional accents and typical background noise.
If the AI has trouble understanding, it politely asks the caller to repeat. If still unclear after two attempts, it says "Let me have our admissions team call you back" and sends your team the caller's information with a note that follow-up is needed.
Bottom line: Strong accent or noisy call? You still capture the lead.
The AI handles common questions about programs, schedules, admission requirements, and F-1 visa process basics.
For complex questions (specific financial aid, transfer credits, individual visa situations), it responds professionally: "That's a great question.
Our admissions counselors can give you the most accurate information on that. Let me get your contact details so they can call you back."
You still capture the lead—and the email shows exactly what question they asked so your team can prepare a complete answer.
Yes. All data is transmitted over encrypted connections, and we follow security best practices:
No voice recordings stored long-term
Lead data delivered via email only
API credentials encrypted
Transcripts available only to your team
FERPA: Only applies to enrolled students. Inquiry data from prospects falls outside FERPA until they enroll.
GDPR: System collects only necessary contact information for admission response (name, phone, email, program interest).
We recommend adding disclosure to your privacy policy.